A chatbot
integrated platform helps with the following:
1. Reduced cost of resource management. A lot of the
businesses suffer from hiring, training and retaining resources that are
subjected to manage customer service. The chatbots with their artificial
intelligence carry out exclusive and convincing conversations as humans and
help customers make up a decision or be fully aware about the product/service.
2.
Chatbots are replacing mass email marketing services. Due
to immense spamming done by brands in sending out unnecessary emails and
newsletters, customers have learned to straightaway mark the emails as spam and
move on. What people are now interested in is to have actual, real-time
conversations with the brand and chatbots help perform those conversations.
3.
Moreover, once known people find it more attractive to
converse and interact with chatbots. Moving towards the new age of technology
and AI, chatbots have given people the window to engage with new generation of
artificial intelligence.
The future of
global economic market under the umbrella of Chabot is expected to reach $1.23
billion by the year 2025. Including in 2017, Facebook Messenger support for
chatbots hiked to almost a 100k.