Eye Contact

they enter the
box store expecting it
and wanting it,

craving it even,

they want eye contact,

acknowledgement,

guest service is bedrock,
not benchmark

Reviews

[Mockingbird]

guest services is what makes for repeat business. it's hard sometimes to remember how to be accommodating in the service industry when you have to deal with the masses.

[Pax]

its hard to pleasure every customer...that is for sure...nice!

[Kenneth The Poet]

yes it is, yet many people who work there (including myself) fail to follow through on good customer service.

[Pax]

I too at times...were not perfect...

[Kenneth The Poet]

Quality regarding vs. quantity, I know all about, in my job, as technican, and true problem solver.
Well done on this one! :)

E.L.

[Kenneth The Poet]

Thank you for that. I understand where you are coming from on this one too.

[...]

~ i'm wondering about the difference between "bedrock" and "benchmark" ... i just looked up the meanings of both words to confirm...

[Kenneth The Poet]

Bedrock is something that is non-negotiable, something that should rarely ever be commented on. People should never have to complain about customer service, so when a company makes customer service a benchmark that must be met, that shows how far away from the bedrock they have come.

[.]

~ ah... i hear you now... and... i agree entirely...

[Kenneth The Poet]

Awesome.

[.]

:)